June 4, 2008

For Executive Coaches It’s All About Asking The Right Questions

Suzanne Livingston is a coach of Executive Coaches, a long time friend, and an insightful mentor. From Lee Thayer I learned that for leaders it is becoming a virtuoso question asker.  For leaders and executives it is about asking the right questions even when having the right answers.  It’s getting those that do the work to come  up with the best answers…that work…or move in the direction of solving the problem permanently.

These were the questions Suzanne laid in front of me:

Imagine what it would be like if you could love yourself completely… release the judge… release the pressure to perform. Imagine feeling totally loved and valued; needing approval from no one. Imagine being free to do what your souls is calling you to do. What would that be like? How would it feel? What would you being saying to yourself? Imagine…

Living as an authentic human in the word is how and where my best work comes from and how I can make my biggest contribution.

When I am authentically who I am transformation happens in people around me.

I can stand on the top of a pile of baggage and transformation can still happen.

In her work with Executive Coaches and company and organizational leaders she found that the large majority of all of us suffer from the feeling of “Not being enough” or being imposters.  The difference in them is that even with these feelings of inadequacy they take the next step; they chose the next bolt that moves them step by step closer to accomplishing what needs to be accomplished to do what needs to be done to get to where they intended to go.

I’m off to my next bolt.

Mind Breaking…Mindfully

Some thoughts and reflections from Tom Lane . I was introduced by long time friend and fellow runner, Toni Davies who has brought together an amazing team of senior Kaizen/Lean consultants, business and executive coaches linked together at Davies Consulting. I am pleased to be able to share some of his perspectives.

I don’t know about you, but I really get tired of reading all the blogs and the various feel good books about spirituality. All the calls to find your potential and “be in the now” and other glorification of the human spirit. I know, some of you are thinking, “hey, that is what you write about”. And I do a little, but I even gag myself when I sound like I am offering another one of those spiritual path books or papers. Let me explain the difference, at least from my view.

It is like when I used to consult. One of the first things I did was have executives do a vision of the “excellent waste free factory”. That was the easy part of the change process. The far more difficult is to break with the old mentality that created and continues to sustain operations as they are currently are.

Most managers and workers showed up and reacted automatically to the everyday problems and issues of operation. To slow them down a bit and get them to “see” how they worked and how that working kept things the same way, was an enormous challenge. The conceptual mind builds patterns of understanding and once these are built, the brain keeps repeating them, even when it is shown that they do not work very well anymore. It is the proverbial “rut” that we get stuck in.

At the personal level, it is the same. Reading books, attending seminars, listening to tapes or TV shows about our potential, our spiritual quest, our true identity, or other vision of our authentic being is just not going to get you there. It is like the managers always wanting to talk about the vision, but forgetting it in everyday life on the floor. More talk means nothing.

All there is, is the breaking of paradigm of thought. That means a separation of awareness from thinking. It means not thinking, but looking. It means……….. Now I am gagging myself since nothing at all that I write will ever enable anyone to do this. It just is not possible to intellectually grasp something that is beyond intellect. And, by the way, the intellect can not think of any good reason or logic to do this in the first place. Again, the same as when I consulted, the managers were all for the vision thing, but not for any personal changes on their part. What would be the point of that. The brain works the same way. All for the spiritual and potential, but not for losing control of your conceptualized life and identity..

So, why are so many people attracted to this “new age” spiritual movement anyway? I sense that since we all have that pure awareness inside of us, currently buried under piles and piles of conceptual overlay, it still speaks to us in a gnawing way. It is an itch for some that it wants to come forward into your state of being. But the conceptual mind only knows how to know, not how to see. So we continue to study, read, look for the answer and all the time there is only one thing to do. Break from you concept. Stop thinking. Just look.

May 19, 2008

Executive Coaches Share: 100 Ways to Survive a Bad Economy

The following list is from a longtime friend and TEC & Vistage presenter: Barry Schimel. Barry gave me permission to share these 100 ways to survive in a difficult economy.

They are from his book: All About Earnings-100 Ways to Profit in the New Economy coauthored with Gary Kravitz. Barry now lives in Florida. He and Gary founded BizActions in 2001. BizActions LLC offers their sponsors a proven cost effective opportunity to produce their very own customized e-newsletter

100 Ways to Survive a Bad Economy

Internal Cost Reduction

1. Identify profit centers by analyzing monthly financial statements; consider closing down unprofitable areas

2. Reduce owner’s compensation to the level necessary to cover his/her living expenses. This shows the owner’s sincerity in tackling the problem.

3. For at least several months, the owner should sign all checks for expenses and eliminate unnecessary items.

4. Prepare monthly cash flow analysis to determine cash needs before borrowed funds are required.

5. Turn off lights when not in use; set back air conditioning and heating at night.

6. Sub-lease unused office space.

7. Eliminate employee theft by implementing adequate internal controls.

8. Consider disposing of slow-moving or obsolete inventory.

9. Use a fax machine instead of a messenger service when possible.

10. If you do not receive significant price reductions for bulk purchases, order inventory on an as-needed basis.

11. Get special credit card equipment to reduce processing charges for credit card sales.

12. Monitor personal use of company autos.

13. Pay bills when due - not before.

14. Limit expense authorization to upper management.

15. Set up and monitor departmental budgets. (more…)

May 1, 2008

Free Download: How to Analyze Information

You can get Herb Meyer’s Essay: How To Analyze Information: A Step-by-Step Guide to Life’s Most Vital Skill. Once you get to the URL you can download a PDF file, a Pod Cast or an Mp3 audio of the paper.

I had Herb speak to my Vistage 29 group a few weeks ago. A powerful presentation What in the World is Going On was delivered in the format of a CEO Briefing while removing political bias from the delivery of the information.

You might be interested in his book: Real World Intelligence: Organized Information for Executives.

This paper will be of help to you as you and your executive team analyze where your organization is in creating its future by turning information into knowledge and knowledge into strategies to do what needs to be done to accomplishe what needs to be accomplished.

Here from the essay is a little about the author: Herb Meyer.

Herbert E. Meyer is a leading authority on the use of information.

During the Reagan Administration, Mr. Meyer served as Special Assistant to the Director of Central Intelligence and Vice Chairman of the CIA’s National Intelligence Council. In these positions, he managed production of the U.S. National Intelligence Estimates and other top-secret projections for the President and his national security advisers. Mr. Meyer is widely credited with being the first U.S. Government official to forecast the Soviet Union’s collapse — a forecast for which he later was awarded the U.S. National Intelligence Distinguished Service Medal, which is the Intelligence Community’s highest honor.

Formerly an associate editor of FORTUNE, he has authored several books including “The War Against Progress,” Real-World Intelligence, and Hard Thinking. Mr. Meyer and his wife, Jill, are co-authors of How to Write, which is among the world’s most widely used writing handbooks and which is now available as a downloadable ebook for just $1.99.

14 Article Special Report: Managing in an Uncertain Economy

Here is a 14 article Special Report on Managing in an Uncertain Economy.

My group, Vistage 29, was addressing these issues back at the beginning of 2007. Amazing the intelligence a group of diverse businesses can gather when they share their pieces of information about what they are seeing in their industries, trade associations and their competitors.

Hopefully this will be of help to you. If Vistage/TEC is of interest to you as a small/mid cap business, send them an email. Tell them Ozzie sent you.

Vistage/TEC Executive Business Coaching before it had a name

The past 22 years of being a TEC Chairman then a Vistage Chair (when TEC changed its name) I work with CEOs, company presidents and managing partners. Vistage/TEC (as some partners have kept the TEC name) has been doing for 50 years. Finally there’s a set of names tht gets a little closer to what we do: Executive Coach, Business Coach, or Business Mentor. Now my adult daughters can tell friends what it is their Dad does.

Red Scott who I mentioned in the previous post has a statement that many of us Chairs continue to use: You’re either green and growing or ripe and rotting. I took it one step further and said that if you’re rotting you’re composting in order to once again become green and growing. It’s the Zen mind, beginner’s mind.

One of my fellow Chairs, Pat Hyndman, became a member of TEC back in 1968, In San Diego, he was president of PHD Leasing. They leased Ford truck. If you’re from around here you probably didn’t know the “P” was for Pearson Ford, the “D” was for Drew Ford and, yep, the “H” was for Hyndman. Pat will be 94 in December ‘08 and besides being a member of TEC, he became its President and then he became a Chair which he has done for around 20 years. Pat is truly one of those that is green and growing.

I mention all this because tomorrow I will join about 25 other Chairs at the Vistage HQ here in San Diego to continue our green and growing with a development program nicely titled: The Journey from Self to Others: Turning Stumbling Blocks into Stepping Stones.

As part of our development we all did: Strengths Finder 2.0. So for $11.97 you can benefit from all the research collected by Tom Rath and The Gallup Organization to see/discover your top 5 strengths. (more…)

April 21, 2008

TEC Florida: Stories are an important part of Red Scott’s Leadership

The intention was to write a chapter in a book on storytelling in business that Lori Silverman was editing for Jossey Bass: Wake Me Up When the Data Is Over: How Organizations Use Stories to Drive Results. Life got in the way and my choice was to give Lori an early warning that I would not continue with the chapter project. It was a good decision and the right decision. And Lori did a Herculean job of making the book a reality.

From that experience I want to share a short letter that Charles “Red” Scott, a dear friend and the owner of TEC Florida shared when I saw him as one of the possible leaders to write about and his use of storytelling.

Ozzie:

Stories were a very important part of my leadership style at the many companies which I was either the Chairman, The President or the CEO.

I tried to give each manager or executive who reports directly to me:

1) a copy of “The Go Getter” booklet by Peter Kyne

2) a copy of the Abilene Paradox by Jerry Harvey

Check out the Abilene DVD at CRM Learning
They have a collection of top training videos.

3) a copy of my speech on the 8 Success Traits

As a result – a part of our short hand language or style became such comments:

      • Is he/she lucky?
      • Is he/she a Go Getter?
      • Are we about to take a trip to Abilene?
      • Is it clear to you that this project is a “blue vaser?”

Hope this helps. Best regards. Red

If you go the TEC Florida web site, and click on Red Scott you will be rewarded with his 36 Business Cardinals. A marvelous storyteller, Red will tell you that these 36 Business Cardinals were memorialized as a result of mistakes, errors of judgment and/or unfortunate experiences.

1. Don’t run out of cash - no matter what.

2. No surprises - give me fair warning.

3. Create basic values - not paper earnings.

4. Keep your eggs in at least 5 baskets.

5. The boss should be the head salesman.

6. Never get organized by a trade union.

7. Always tell the bad news first - never last.

8. Never compromise quality for price.

9. Concentrate on the customer - not the brick and mortar.

10. Don’t confuse brightness with judgment. (more…)

January 22, 2008

Leadership & Innovation: An Interview

I had the pleasure of being interviewed by Andrew Papageorge. Below is a summary on the Vistage View website

Chair News and Updates

San Diego Chair Featured in GoInnovate!

(Jan. 18) San Diego Chair Ozzie Gontang is featured in the January 2008 issue of the e-zine GoInnovate! produced by consultant and corporate innovator Andrew Papageorge.

Andrew interviewed the award-winning Vistage Chair at the Scripps Center for Integrative Medicine in La Jolla, Calif., where Ozzie is also leads a group comprised primarily of heart patients. The two talked about the Vistage experience and why the model works for so many executives. Among Ozzie’s responses: “One of the most important factors in our success is the emphasis we place on clarification, which comes from asking good questions. Over 50 percent of the time, when someone brings an issue and we have done a good enough job listening, what we find out is the issue as it was at first presented is not the issue at all. Once we clarify the real issue we can focus on viable solutions.”

Ozzie described the most innovative CEOs he’s worked with over the years as having “the ability to listen, question and use the insights and collective wisdom of their people. They are clear on their purpose and recognize there are a thousand different ways to accomplish their goals. They are willing to listen to how others would get there.”

The Q&A also makes mention of Ozzie’s outstanding running record, which includes completing almost 90 marathons (26.2 miles) and two ultramarathons (50-milers). As Ozzie explains, “Long distance running is a wonderful metaphor. It is about practice. It is about consistency. It is about being responsible and accountable for one’s life and that the outcomes are the results of the mind, body and spirit working together. It’s about taking it one step at a time. So we’re back to if you want to know the future, create it. Life, like the marathon, has a beginning, middle, and an end. It’s about the journey, not the destination. It’s about the process that creates the results.”

The Interview

October 29, 2007

The Leader is a Virtuoso Question Asker

That statement about the leader needs to be a virtuoso question asker was gleaned from Lee Thayer back in the mid-80’s and has served me well and also the executives I’ve been privileged and honored to work with.

A fellow Vistage Chair and friend left being a Chair almost a year ago after seven and a half years. His work and his commitments were demanding so much more of his time and energy. He made a tough and difficult decision to grow and work on himself and his professional growth and development.

While being a Chair can be financially rewarding, the component that attracts and keeps most Chairs, this is my belief, in the work of helping leaders grow personally and professionally is that it is a calling: a vocation. Many may not realize it at the time. However, when you are influenced by fellow Chairs from all over the world who have truly lead their own lives of leadership, it becomes an Odyssey in the truest sense. It is a stripping away of ready answers, learned responses, automatic reflexive thinking and knowing, especially knowing. We are caught in our knowing. Just ask people in the US what color a yield sign is and the majority will say yellow, even though it hasn’t been since 1988 when the US adopted the International Signage Code.

It is not about having the answers. It is about asking the important questions, the questions that touch one’s core, the questions where one grows, the questions which challenge one’s projections onto others, the questions that ask more than what the individual thinks they are capable of, the questions where I am confronted about how I think and who I am.

It is about meaning, and wholeness, and acknowledging that statement from Terence: Nothing human is alien to me. The questions help me connect to myself, to my fellow man, and especially to those parts of me that I deny or project upon others so that I won’t have to deal with it myself.

The role of the leader is to create connectedness. And one of those tools that s/he hones is the skill of becoming a virtuoso question asker. My friend and former Chair is Corey Olynik. He is one of those virtuoso question askers.

Corey has been sharing his questions for over 7 years. You can get his weekly question, as he says, to challenge your thinking, focus your thoughts in new directions and help you grow as a transformational leader. You can sign up for his LifeQues for Leaders that arrives in your Monday morning email.

This is what he shared with us his fellow Chairs in his email: A Parting Gift to My Friends. One gift that resonated with me, and I’ll talk about later, is the work of Susan Scott in Fierce Conversations where she borrowed a concept from David Whyte that is one of her three Big Ideas: The Conversation is the Relationship.

Greetings friends – this is a tough letter to write. Last Thursday was my last TEC meeting; I have one more many-times-delayed 1-2-1 and then I wave goodbye to my life of the past 7.5 years. I’ve loved it all, almost. The members, the speakers, my local colleagues, our worldwide tribe. I’ll miss you. I’ll miss the inspiring dialogue here on ChairNet, I’ll miss the trainings and the conferences. I’ll miss the questions, I’ll miss Ozzie’s wisdom.

Like so many members and Chairs, I’ve had too much on my plate lately. I’ve decided to concentrate on my work with high-potential leaders in the non-profit world as well as my speaking efforts. My book is opening some doors that I have often dreamed about. So, life is great; just, parting is tough.

I was blessed to have Walt Sutton as the speaker for my final meeting. What a way to go! He was his usual energetic and inspiring self which has led me to this email today. He has such an amazing list of tools for our members (and us too) that I know I can’t leave the tribe without sharing a few of the Chairing tools I’ve picked up, invented, borrowed or stolen along the way. So, in the tradition of sharing what we have, what we know and what matters to us, here is a sampling of the tools I find valuable and approaches I think many Chairs might benefit from.

1. The Rule of Sixes and Nines – I got this 5-6 years ago from a former member and have modified it and used it for years. Ask your members to mentally go through their team members every month or two and give each a gut-feel rating between 1 and 10; the only rule is that they can only give 6s or 9s. There are no 7s or 8s or 8.5s allowed. They must choose 6 or 9. Look at your 9s and think about how you might further empower them, resource them, challenge them, etc. Then, decide if you have any “Terminal Sixes” (6s that can never be 9s) and act accordingly. Rarely will you have a job where a Teminal Six is acceptable. With the rest of your 6s, look at yourself….again….look at yourself…and decide what you can do to move them to nine. Do they need training, do they need resources, do they need freedom or direction, are they sitting in the right seat, etc.? And start. This exercise is great; my groups constantly raise an issue by saying, “I have this six heading up my marketing dept” or whatever. (The one additional thing to remember is that you can never have a 9 reporting to a 6. You’ll lose the 9 one way or the other.)

2. The Conversation is the Relationship - Susan Scott borrowed this idea from David Whyte. (Please watch the David Whyte video from the Chair Conference in 98 or 99; it is amazing). When we believe that “the conversation is the relationship” we have a tool to evaluate relationships – look at the dialogue that occurs. Work on it. This shines a new light on so much.

3. Covey’s Four Quadrants – This tool helps in so many ways. Write what’s important and not-important down one side, and what’s urgent and not-urgent across the other axis. Use this tool to show them how they spend the bulk of their bandwidth on the Urgent side, both Important and Not-Important, with a view to discussing how they can spend significant energy in the Not-Urgent but Important Quadrant. When you draw it for them it often registers with more power than when you merely talk about it.

4. Appointment with Yourself – many members say they can’t find time for what’s important. I encourage them to make an appointment with themself when something needs their undivided attention. Block off 90 minutes to do the task, and I ask them to treat that time as sacred as an appointment with me. No phones, no emails, just do the work. This accomplishes two things: it gets the work done, and it removes the anxiety that surrounds something that’s undone because they know they will get it done on Tuesday (or whenever the appointment is set for).

One final thing. READ. Read anything and everything. Interestingly enough, the periodical that has shaped my Chairing the most is “Writer’s Digest” because it has helped me as I use the language (our most important tool) and it has taught me brevity and clarity. The world can use more of that.

I’ve got lots more but I’d better quit and get some work done today. Please keep in touch. Visit my website to find out a bit more: coreyolynik.com.

As I tearfully said at the end of the meeting Thursday, “I just don’t want to sit down.” That’s the way I feel now. Thank you for everything. I’ll always be a Chair. Corey

Check out Lee Thayer’s Blog: The Leader’s Journey

I was first impacted back in 1986 when I first heard Lee Thayer speak to my Vistage 29 group, back then known as TEC 29. I have followed or at least attempted to understand his thinking about thinking. He continues to stretch and challenge the business leader to think about what needs thinking about. His book Leadership: Thinking Being Doing has been reedited and republished by wmebooks.com.

You can visit his blog The Leader’s Journey to get a taste of his thinking as he takes you through some Brain Stretching Exercises

People can’t figure out what they need to know. People can only figure out what they are personally capable of figuring out. So they seek “advice.” And here a paradox rears its ugly face: If you know the difference between good advice and bad advice, you don’t need advice.

or listen to an audio of an interview by Yvonne DiVita with Lee where he speaks on high performance leadership using The Devil Wears Prada as an example.

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